首頁熱門電子報歷期小補丸搞定進階商務口說:Combining Listener's Language and Speaker's Language.

 
搞定進階商務口說
No.905 2018.09.26
囊括商務溝通核心議題:包括釐清常見口說問題、深入談話、接待賓客等基礎溝通用語,到銷售、時程安排、物流處理、問題討論與解決等進階業務交涉用語,練就漂亮口說能力,迅速敲定生意!
Combining Listener's Language and Speaker's Language.
(結合聽者和說者的用語。)
商英相關指數:★★★★

 

史提夫是一家運動腳踏車公司的老闆,奇拉是一家美國大型零售業者的採購人員,他們正透過電話討論要不要引進新系列的運動腳踏車。

   
Show Time →
  Steve:Did you read my report about the proposed new series of exercise bikes?
(史提夫:妳看了我所提議的新系列運動腳踏車的報告嗎?)
  Kyra:Yes. Thanks for preparing that for me. It contained a lot of useful information,
especially the section on ...
(奇拉:看了,謝謝你為我準備的報告。裡面有許多有用的訊息,尤其是.......的部份。)
  Steve:Kyra, could you speak a little more slowly? The phone connection is not so good.
(史提夫:奇拉,妳可以說慢一點嗎?電話的聲音不是很清楚。)
  Kyra:No problem. Anyway, I was just saying your report was useful for me.
(奇拉:沒問題,反正,我剛才是說你的報告對我很有用。)
  Steve:That's good to hear. Does everything make sense?
(史提夫:很高興聽妳這麼說。一切都清楚嗎?)
  Kyra:Maybe I am missing your point in the report.
Do you mean that you will definitely introduce the new series of bikes?
(奇拉:也許我沒有懂妳報告上的重點。你是說你一定會引進新系列的腳踏車嗎?)
  Steve:I think I wasn't clear. I mean that we will introduce the new series if most of our customers
think it's better than the current series. So, it depends on our survey of our customers.
(史提夫:我想我沒有說清楚。我的意思是說,假如我們大多數的顧客認為它比目前的系列好,
我們就會引進新系列。所以說,這要看我們的顧客調查。)
  Kyra:I see. What do you mean by “survey”?
Do you have a formal written survey for me to fill out?
(奇拉:我知道了。你所謂的『調查』是什麼意思?你有正式的書面調查讓我填寫嗎?)
  Steve:No. It's just informal. I am calling all my customers to get their opinions.
(史提夫:沒有。只是非正式的。我會打電話給所有的顧客,以得知他們的意見。)
  Kyra:Could you say that again? My office is really noisy today.
(奇拉:你可以再說一次嗎?我辦公室今天真的很吵。)
  Steve:Sure. I just said that I will call all my customers and chat with them to find out what they think.
(史提夫:當然可以。我剛剛說,我會打電話給我所有的顧客和他們聊聊,
以了解他們的想法。)
  Kyra:Okay. Well, our report says that the new series has more fancy models. Could you be more specific?
(奇拉:好。呃,我們的報告上說新系列會有更炫的樣式。你可以說得具體一點嗎?)
  Steve:[provides specific details] Is my answer clear?
(史提夫:「提供具體的細節」我的回答清楚嗎?)
  Kyra:Could you say that more slowly so that I can write it down?
(奇拉:你可以說慢一點以便讓我寫下來?)
  Steve:You mean the last part about the colors?
(史提夫:妳是說有關顏色的最後一部分嗎?)
  Kyra:Yes.
(奇拉:是的。)
  Steve:Oh, I can send an email to you today with all the details.
(史提夫:噢,我今天可以用電子郵件把所有的細節寄給妳。)
  Kyra:Alright, thanks. By the way,
would you mind telling me why the new bikes are ten percent more expensive?
(奇拉:好,謝謝。對了,你介不介意告訴我為什麼新的腳踏車要貴10%?)
  Steve:It is because of the special alloy we use. I'm not familiar with the exact composition of the alloy,
but I know the higher quality metal is more expensive for us to buy.
Can I get back to you about that later today?
(史提夫:那是因為我們用了特別的合金。我對合金的確切成分不熟,
不過我知道品質較高的金屬要花較多的錢去買。
我可不可以今天稍晚再回覆妳這件事?)
  Kyra:Sure. I'd appreciate that.
(奇拉:當然可以。感激不盡。)
  Steve:Did I give you enough information about the new series?
(史提夫:我給妳的新系列訊息足夠嗎?)
  Kyra:I think so. Everything is crystal clear.
(奇拉:我想夠了。一切都非常清楚。)
   
必通句型
.COULD YOU SLOW DOWN A LITTLE? 你可不可以說慢一點?
.I THINK I WASN'T CLEAR. I MEAN .... 我想我沒說清楚。我的意思是說......。
 
本單元文章選錄自:貝塔語言出版《 搞定進階商務口說 》   我想購買這本書
抽空在家學:您可能會需要的英文線上課程 歡迎試聽
 
致勝電話英文                               

 

Hello?然後開始慌張?別再自己嚇自己!和老外面對面的英語會話已經夠難了,電話線上看不到對方的表情更是讓人冒出冷汗!!網羅真正實用的語句,熟練就能從容面對!
I'm calling to get some information about one of your products.
(我打來是想問一下有關你們一項產品的資訊。)
電話英語通關小提醒:★★★★
 

本課蒐集了詢問產品或是被詢問時可應用的各種表達方式。一般企業均設有專門負責客戶服務與產品諮詢的部門,而以下所介紹的句型都能幫得上忙!

   
照樣造句→
  ex:Thank you for your inquiry about our products, Mr. Clements.
(感謝您來電詢問我們的產品,克萊門斯先生。)
  ex:Oh, you're welcome. I've been looking forward to hearing from you.
(噢,不客氣。我一直在期待您的回覆。)
  ex:Do you have any YZ4789 models in stock?
(請問你們 YZ4789 有貨嗎?)
  ex:How many would you like?
(請問您需要多少?)
  ex:I'm sorry, but the products you inquired about are sold out.
(很抱歉,您詢問的產品已經賣完了。)
   
各部門名稱
  部門名和職稱一樣,每個公司可能會有一些不同,下面是一般常用的說法。
  ◆ 人資部 human resources department ◆ 公關部 public relations department
  ◆ 總務部 general affairs department ◆ 廣告部 advertising department
  ◆ 會計部 accounting department ◆ 企畫部 planning department
  ◆ 研發部 R&D department ◆ 行銷部 marketing department
   
本單元選錄自:貝塔語言出版《 上班族週末充電課:電話英文 》  我想購買這本書
抽空在家學:您可能會需要的英文線上課程 歡迎試聽
 

 

 

上好課一點就通

TOP