本文節錄自貝塔語言出版《商務英文 Email 速成語庫書》
下表使用方式
左欄的動詞與右欄的名詞是最常一起搭配使用的組合，若是使用了其他的單字則有可能是錯物的用法，這點請留意。請將這組搭配詞一併熟記，可提升無論寫作或口說時的反應力。
| send / request / convey / clarify | information | |
| • | confirm / describe / make | an arrangement |
| make / offer / reject / respond to / accept | a suggestion | |
| • | describe / outline / initiate | a procedure |
| make / offer / reject / respond to / accept | an invitation | |
| • | respond to | a query |
| make / respond to / deal with | a request | |
| describe | a process | |
| give / cancel / change | an instruction | |
| make / offer / reject / respond to / accept | a proposal | |
| raise / ask / answer / respond to | a question | |
| make / reject / respond to / accept | an offer | |
| describe / outline | background | |
| • | make / deal with / settle | a complaint |
| • | give | a reason |
| request / confirm / follow up | action | |
| give / set | a due date | |
| make | a reference to | |
| • | give / request / demand | an explanation |
| • | change / cancel / place | an order |
☑ 例句
- I need to place an urgent order.
我要下訂單，急件。 - Could you please deal with this complaint from a customer?
能否請你處理這位客戶的投訴？ - We need to initiate firmer safety procedures.
我們必須啟用更穩當的安全程序。 - Please can you give a reason for the price increase?
可不可以麻煩你提出漲價的理由？ - My customers are demanding an explanation for the faulty product.
對於產品出錯，我的顧客要一個解釋。 - I will make arrangements to have someone meet you at the airport.
我會安排找人去機場接你。 - So far you have still not responded to my query.
到目前為止你還沒有回答我的疑問。
